A retainer.
Not a licence.
You are buying a department, so it is priced like one — monthly, per desk, with no seat count, no usage meter and no charge for asking it something twice. It is not cheap, and it is not trying to be.
Priced per department, monthly
One desk
Pick the one that is costing you most. Enquiries and Money are the usual starting points because both show a number moving inside a month.
- One department, fully run
- Its own address on your domain
- Monthly written readout
- Approval before anything outbound
- Thirty days' notice, either way
The back office
The common shape. Enquiries, Drawing, Money and Assurance together, because they are the four that hand work to each other.
- Four to six departments
- The coordinator across all of them
- Independent verification included
- Quarterly review with a person
- Priority on new capability
The full estate
Everything, coordinated, verified, with the incident record open to you. For companies where the office is genuinely the constraint on how much work can be taken.
- All nine desks
- Coordinator and controller
- Open incident record
- Named human account lead
- Custom departments on request
Four things, so nobody has to ask
This is a build, not a subscription — and it is priced like one.
The first month is a paid trial.
There is no per-seat charge and no usage meter.
Ad spend, print, carriage and third-party fees are yours, at cost.
Everything we make for you is yours.
What we are liable for, said plainly
Most suppliers bury this. We would rather you read it now than find it in a schedule after something has gone wrong.
Our financial liability is limited to the implementation fees paid for the work in question. We do not underwrite your commercial outcomes, and we do not carry the consequential loss of a system we operate on your behalf. Any supplier who tells you otherwise at this price is either not reading their own contract or not intending to honour it.
That is only half a position, though, and the other half is the part that matters. A cap on liability is worthless to you if you cannot tell whether the thing is working. So the trade we offer is this: we limit what we owe, and in exchange we make the system provable by you.
Professional indemnity and public liability cover appropriate to the engagement is put in place and confirmed in writing before work starts, and the certificates go into your tender pack. The cap above is contractual and sits in the engagement agreement, in clear English, in the same size type as everything else.
What “provable by you” means concretely
- Every automated action produces a check you can run yourself. Not a report we write about ourselves — a check, against the far end, that you or your auditor can execute without us in the room.
- Your directors and stakeholders get their own access to the verification layer and the incident record. Not a filtered dashboard: the same view we use.
- The incident record is not curated. Failures that affected your work are reported to you with what happened and what it cost.
- Nothing is a black box. Every rule the system follows is written down in language a person can read, and the rules are yours.
- You can test it adversarially, at any time, without telling us. We would encourage it. A system that only passes when it knows it is being watched is not a system.
The first month is a paid trial. You can stop at the end of it.
Full price, full service, nothing to unwind. We would rather you found out in four weeks than in six months.